Shipping

UK shipping

At Ralph and Forest, our products are carefully handmade, so we kindly ask our customers to allow 3-5 working days for your products to be made and packaged. We ship with Royal Mail and deliveries usually take around 3-5 working days.

Please note, our larger furniture pieces are only available for local collection until we have found a sustainable way of shipping.

International shipping

We’re currently not shipping internationally but this is something we would like to offer once our business has grown.

Returns

Return Cost

In the unlikely event that you are unhappy with a product you've received, we will be happy to refund the cost of that item, following the item being returned to us in perfect condition. Please note, we can not cover the cost of any return shipping charges, unless the item you received was damaged, faulty or incorrect.

We do not accept returns on our custom made furniture pieces, as these take a lot of time to source the materials and craft the product.

14 Days to Return

For non custom made products, we accept returns within 14 days of shipment. Please note, a refund will only be issued if the items are returned to us in perfect condition.

Lost / Damaged items

Any items shipped to you are wrapped carefully and well protected. However, occasionally items can become damaged or get lost during shipping which is unfortunately out of our hands.  

In the event that an item arrives to you damaged, we will first require a photo of the damaged item and once checked, we will send a replacement out to you as soon as physically possible. If the item is out of stock, a refund will be provided.

If your order has not arrived after the advised 6 working day shipping period, we will require 24 hours to make up your order again, after which it will be shipped to you. In the interim, should your initial order arrive, we may require the duplicate to be returned to us, the cost of which will be covered by us. 

To get in touch, please see our Contact Us page.